If you have to cancel your appointment for whatever reason, we require wherever possible 24 hours notice.  This enables us to make alternative arrangements and prehaps facilitate a dental emergency.  It is practice policy to levy fines for missed appointments or late cancellations.

It is our Practice Policy to give patients full information about the cost of their dental work before any treatment is undertaken.

A written estimate and treatment plan will be provided for all patients at the beginning of treatment.  If treatment changes, patients will be informed.

You may pay for your dental care by cash or credit/debit card (excluding American Express).

You may also wish to join one of the private dental care schemes provided by Denplan which offer a monthly payment via direct debit, please ask one of our staff members for more details.

We try to make payment as straightforward as possible.  Our normal policy is that patients are asked to pay a proportion each dental visit and that the balance be paid in full on completion of treatment.

We may request payment in advance for treatment which requires laboratory work, i.e. crowns, bridges, dentures and orthodontic appliances.

Strict confidentiality of patient records and personal information is maintained at all times.  Patient records will not be forwarded onto any thrid party without the patients express permission.  All patient records are backed up onto a secure network and is protected by the Data Protection Act.

If you wish to make a complaint, please ask one of our reception team for a guide to the practice policy for dealing with complaints.

There is parking available nearby in the public car park at the lesiure centre and on-street parking within Comber town centre.